Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to purchases made through 99GPL (https://99gpl.com/).

As 99GPL primarily provides downloadable digital products, software-related resources and digital services, different refund conditions may apply compared with physical goods.

2. Digital Products

Products available through 99GPL may include WordPress plugins, themes, templates, software components and other downloadable digital resources.

Once a digital product has been downloaded, accessed or delivered, it generally cannot be returned in the same way as a physical product.

Therefore, refunds for successfully delivered digital products may be limited except in circumstances described in this policy or where required by applicable law.

3. When a Refund May Be Considered

A refund request may be considered where there is a genuine issue with the order, including situations such as:

• The purchased digital product cannot be downloaded because of a problem on the 99GPL website.
• An incorrect product was delivered compared with the product ordered.
• A duplicate payment was made for the same order.
• The digital file supplied is materially defective or corrupted and we are unable to provide a working replacement.
• Another circumstance where a refund is required under applicable law.

4. Situations Generally Not Eligible for Refund

Subject to applicable consumer rights, a refund will generally not be provided solely because:

• You changed your mind after purchasing the product.
• You purchased the product by mistake.
• You no longer need the product.
• You expected a feature that was not included in the product description.
• The product is incompatible with your particular website, hosting environment or third-party software where compatibility was not specifically guaranteed.
• You do not have sufficient technical knowledge to install, configure or use the product.
• You expected an original developer license key, subscription or direct developer support where this was not advertised as part of the purchase.
• A third-party plugin, theme, server configuration or other software causes a conflict.

5. Product Compatibility

WordPress plugins, themes and other software can behave differently depending on the technical environment in which they are installed.

Compatibility may be affected by factors including:

• WordPress version.
• WooCommerce version.
• PHP version.
• Hosting and server configuration.
• Installed plugins and themes.
• Custom code or modifications.

A compatibility issue affecting a particular environment does not automatically mean that the digital product is defective.

6. License Keys and Third-Party Services

Unless clearly stated on the relevant product page, digital products purchased from 99GPL do not include an original developer's commercial license key, subscription, membership or account access.

Refunds will generally not be available solely because a customer expected an original developer license key or proprietary service that was not included in the product description.

7. Updates and New Versions

Availability and timing of product updates may vary.

We do not guarantee that every product will be updated immediately after a new version is published by its original developer.

A delay in availability of a future update does not normally make a previously delivered and functional product eligible for a refund.

8. Duplicate Payments

If you are charged more than once for the same transaction or accidentally make a duplicate payment, please contact us with the relevant order and payment details.

After verification, an eligible duplicate payment may be refunded through an appropriate payment method.

9. Cancellation of Digital Orders

Because digital products may be processed and delivered automatically, an order may not be cancellable once the product has been delivered, downloaded or made available in your account.

If you wish to cancel an order that has not yet been processed or delivered, please contact us as soon as possible.

We cannot guarantee cancellation if processing or digital delivery has already occurred.

10. Custom Development and Services

Refund and cancellation conditions for custom website development, plugin development, application development, software customization or other professional services may depend on the individual project agreement.

Where development work has already started, amounts relating to completed work, committed resources or non-refundable expenses may not be refundable.

Any project-specific milestones, advance payments, cancellation conditions or refund arrangements communicated separately will apply to that project.

11. How to Request a Refund

If you believe your order qualifies for a refund, please contact us and provide sufficient information so that we can review your request.

Please include, where available:

• Your name.
• Email address used for the purchase.
• Order number.
• Product name.
• Date of purchase.
• Payment or transaction reference.
• A clear description of the issue.
• Screenshots or technical details where relevant to a product problem.

12. Review of Refund Requests

Refund requests are reviewed individually based on the order, product, reported issue and circumstances.

We may request additional information or reasonable cooperation to verify or troubleshoot a reported technical problem.

Approval of one refund does not create an automatic right to a refund for a different purchase or circumstance.

13. Approved Refunds

If a refund is approved, we will initiate it using an appropriate payment method whenever reasonably possible.

The time required for the refunded amount to appear in your bank, card or payment account may depend on the payment provider and financial institution involved.

14. Payment Gateway Charges

Where legally permitted, payment processing charges, banking charges, currency conversion charges or other third-party fees that are not returned to 99GPL by the relevant provider may not form part of the refundable amount.

15. Abuse of the Refund Process

99GPL reserves the right to review or reject refund requests that reasonably appear to involve fraud, repeated abuse, unauthorized payment activity or misuse of digital downloads.

We may also restrict accounts where necessary to protect the website, payment systems or other users.

16. Chargebacks and Payment Disputes

If you experience a genuine problem with an order, we encourage you to contact us first so that we can review and attempt to resolve the issue.

Fraudulent or abusive payment disputes may result in restriction of associated accounts or services, subject to applicable law.

17. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to remove or restrict any mandatory rights available to consumers under applicable law.

Where applicable law provides rights that cannot be excluded, those rights will continue to apply.

18. Changes to This Policy

99GPL may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes or applicable requirements.

The latest version will be published on this page with an updated revision date.

19. Contact Us

For refund, cancellation or order-related questions, please contact 99GPL.